Help, Policies & FAQs
- Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
- If you have received an item in a 'Damaged' or 'Defective' condition, you may request a replacement at no extra cost within 7 days from the date of delivery.
- You can conveniently return any item purchased at full price and avail a refund within 7 days from the date of delivery (as recorded by the shipping provider). This is subject of the fulfillment of all conditions listed below.
- Items purchased at discounted prices cannot be returned.
- The entire refund amount will be credited back into your account in the form of promo code which can be used for future purchase.
- Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
- Once your return is received by us, a quality check will be performed on the returned items by our quality team. This is subject to the product(s) being unused and returned within 7 days and not consisting of discounted items.
- In case of self shipped returns, an amount of Rs. 100 will be reimbursed in your account towards shipping costs in the form of promo code. This will be done post the quality check.
- Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
- A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.