Delivery & Shipping
At OPIUM Eyewear, we strive to ensure that your products reach you in the fastest possible time frame.
You will also receive confirmation via Email & WhatsApp once your orders are dispatched from our warehouse. The base timelines are given below:
Base Timeline for Dispatch:
ORDER READY TIME/DISPATCH TIME
| Sunglasses & Frames | Within 24 - 48 hours |
After-dispatch, the delivery timelines slightly vary as per the Your Location you are in. The same is given below in the form of a table.
|
LOCATION |
DELIVERY TIME AFTER DISPATCH |
| Metro Cities | 1-2 Working Days |
| Tier 2 Cities | 2-3 Working Days |
| Tier 3 Cities | 4-5 Working Days |
| Northeast/ J&K | 7-8 Working Days |
Mode of Shipping:
- We’ve partnered with third party logistic service providers to manage product delivery.
- Customers are requested to provide accurate, complete and correct shipping address aided with identifiable landmark for a hassle-free delivery. In failure of the same, the delivery & its timeline might get affected. In case the delay arises due customer’s unavailability / incorrect or incomplete details etc.
- Prepaid orders with non-serviceable pin codes are sent through our courier partner.
How can I track my order?
Tracking details will be mailed to you once your order has been dispatched. You can also track your order on our website click here.
What if my order status is ‘Delivered’ but I have still not received my order?
The rare occasion this happens, get on a call with our super-friendly customer support team from the contact us page with your name, contact number, order, and tracking ID.
What if my order tracking shows my location as not accessible?
Give our customer support team a call via the ‘Contact us’ page and keep your name, contact number, order, and tracking ID handy. The good guys from our team will get back to you with the latest update.
Can there be a delay in delivery?
Rarely, due to unavoidable circumstances like bad weather, network issues, retrogrades, and foul karma, there may be a slight delay in delivery. The off chance that this happens with you, here’s us apologizing in advance.
What if I miss the courier person who’s delivering my order?
If you miss the first, a second attempt will be made by the courier person. If the second attempt is not made in the next 2 days, get in touch with our customer support team with your Name, Order Number , and tracking ID to ensure delivery.
What if my tracking status shows network delay?
At times, our systems glitch due to network delays. However, all’s under control as eventually your shipment will be processed.